Help center

Questions? You are in the right place to get answers.

How to join Event

Joining an event is really easy - Just download the Get Set Run app from the iOS or Android app store, create your user account and go to the events tab to Join your favourite

How do i contact support

We are always with you to help and support you through your running journey. Feel free to reach us at You can also contact us from within the app by going to Settings > Quick Contact (at the bottom).

Some quick Answers

Payment Method

Apart from Free to join events, you can also participate in Paid events. We support all major Credit and Debit cards along with many popular Wallets.

Event Cancelation

Once an event is scheduled and made live, we do not support cancellations. We take utmost care in vetting the event organisers and once serious organisers are allowed to host events. We believe our runners are a passionate group and event cancellations are a big let down to them.

Refund Policy

For participant runners, we do not offer refunds or cancellations. Please read the event information carefully before signing up for an event. Get Set Run provides a lot of flexibility with Virtual running events. After an event begins, you can feel free to participate irrespective of your location or time of day.

Still need help?

Email us your query: and we will respond your answer within 24 hrs